The Patient Access Representative answers telephones promptly and courteously and directs phone call to appropriate staff. They will assist with managing incoming calls when the RN triage is otherwise occupied, makes decision as to the appropriate clinical specialty, as well as physician within clinical specialty, assist the RN triage by initializing and completing the registration process for inpatient admissions, enters registration data using current scheduling and registration software, ensuring registration information is complete and accurate. The Patient Access Representative processes all demographic, insurance and physician changes for established patients as we as updates the EHR with status changes and movement internally. This position must be able to navigate multiple technologic systems, including the EHR, Microsoft Office Suite - including Email and calendar, timekeeping system, ADT, Scheduling, Acuity System., prepares, maintains, monitors and writes documentation as required by the profession and the department; maintains required records, reports and statistics as directed, maintains established departmental policues and procedures, objectives, quality assurance programs, and safety and compliance standards, enhances professional growth and development by participating in educational programs and workshops and by reading current literature. This position attends meetings as requires and performs other related duties as assigned or requested.
Applicants must have a High School diploma or G.E.D. and the equivalent of one (1) year of full-time experience in patient registration, scheduling and insurance verification; or a High School diploma or G.E.D. and successful completion of a Patient Access Representative traineeship at Roswell Park Cancer Institute (RPCI). The preferred candidate will have an Associate's degree and the equivalent of two (2) years of full-time secretarial or related experience; or a High School diploma or G.E.D. and the equivalent of three (3) years of full-time secretarial or related experience. The preferred candidate will have experience in a call-center, health-care, with medical terminology and customer service, and experience in a technology-based work environment. The preferred candidate will have experience in telephone triage and possess outstanding customer service and excellent communication. In addition the candidate will have effective problem solving skills and independent decision-making, good listening skills and the ability to calm distressed patients. The candidate will work effectively on a team and demonstrate excellent customer service, be respectful and helpful to colleagues and patients, and possess a positive attitude and willingness to promote change.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at email@example.com.
Applicants must reference the Posting # when applying for this position.
Interested applicants may apply by uploading a cover letter and resume below in Microsoft Word or PDF format.